Cancellation & Return Policy

Effective Date: August 7, 2025

PCI Compliant Clear Terms Easy Returns

1. Service Cancellation

  • General Policy: All services provided by Processing Bros. are on a month-to-month basis unless a separate contract or agreement is in place. You may cancel your service at any time by providing written notice to our support team at support@processingbros.com.
  • Notice Period: A 30-day written notice is required for all service cancellations to ensure a smooth transition and to avoid any unnecessary charges.
  • Final Charges: The final billing cycle will include any outstanding fees or charges incurred up to the effective date of cancellation.

2. Hardware Returns

  • Eligibility: Hardware, such as point-of-sale (POS) systems and payment terminals, may be returned within 30 days of the original delivery date, provided it is in its original, undamaged condition with all accessories, manuals, and original packaging.
  • Damaged or Missing Items: Any hardware returned with damage, or with missing components or packaging, may be subject to a restocking fee of up to 25% of the original purchase price.
  • Return Authorization: All returns must be accompanied by a Return Merchandise Authorization (RMA) number. To obtain an RMA number, please contact our support team at support@processingbros.com with your order number and reason for return. Returns without a valid RMA number will not be accepted.
  • Shipping: The customer is responsible for all shipping costs associated with returning the hardware. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.
  • Refund Processing: Once the returned hardware is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed to the original payment method within 10-14 business days.

3. Non-Returnable Items and Services

  • Activated Software: Software licenses, including POS software and online ordering systems, are non-refundable once activated or used.
  • Service Fees: Any fees for services rendered, such as setup fees, monthly service fees, or transaction fees, are non-refundable.

This policy may be updated periodically to reflect changes in our services or applicable laws. Please review regularly for updates.